Participatory support for a public space
Bruxelles Mobilité decided to launch the redevelopment of Avenue de la Toison d'Or and Boulevard de Waterloo. This part of the Petite Ceinture (small ring) is one of the most emblematic parts and one of Brussels' main commercial hubs. It concentrates the main luxury shopping hub of the Region. It is also an important multimodal hub in the upper city. The perimeter therefore concentrates a large number of issues and actors who support the redevelopment of public spaces.
CityTools is in charge of the participatory support of the project at all stages of development: design, permit, construction.
The proposed methodology consists in involving a diversity of actors in the different stages. Considering the project's complexity and its sensitive nature, it was advisable to propose a methodology which allows information to be correctly transmitted in the neighbourhood, and to organise the discussions as well as possible. In the design phase, various methods of exchange with the field were put in place: individual meetings to present the project, online platform with information on the project, online survey (1,000 responses), discussion workshops by target group (traders, residents, etc.) or by theme (soft mobility, shops, uses). A summary report was produced in order to raise concerns in the field and feed the design team's thinking.